Shipping policy

By placing an order with us, you agree to these shipping terms. If you have any questions, please contact our customer service team before making a purchase.

________________________________________

1. Order Processing

  • All orders are processed and dispatched within one to three business days from the date of order confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.

________________________________________

2. Delivery Partners & Services

  • For parcels under 1,000 mm, we primarily use Australia Post eParcel and Express services.
  • For larger items, including full-size 1,200 mm light bars, we use TNT Road Express.
  • For urgent orders, please contact our customer service team. Additional shipping options can be arranged at the customer’s expense.
  • International Shipping: Currently, we only ship within Australia. For international inquiries, please contact our customer service team.

________________________________________

3. Dispatch Notification & Tracking

  • Once your order has been dispatched, you will receive an email notification with tracking details.
  • Orders can be tracked using the Australia Post or TNT tracking websites.
  • Note: Tracking updates may take 24 to 48 hours to reflect in the courier's system.

________________________________________

4. Estimated Delivery Times

  • Standard Stocked Items: Dispatched within one to three business days if in stock.
  • Special Order Items: An estimated delivery timeframe will be provided upon request.
  • Out-of-Stock Items: Occasionally, stock shortages may result in longer lead times. Customers will be notified of expected delivery timeframes.
  • Delivery estimates are subject to external factors. We are not liable for any delays or failures in delivery caused by events beyond our reasonable control, including but not limited to natural disasters, pandemics, strikes, international shipping delays or government restrictions.

________________________________________

5. Remote or Rural Postage

  • If your delivery address is classified as remote or rural, our team may contact you regarding any applicable additional shipping costs or extended delivery timeframes.
  • Customers will have the option to cancel the order if they choose not to accept the additional charges and waiting period.

________________________________________

6. Delayed or Lost Orders in Transit

  • Customers are responsible for contacting the freight carrier for updates on delayed or lost orders.
  • If an order is declared lost in transit, we will step in to activate our shipping insurance (if applicable) and arrange for a replacement or refund.
  • Note: Claims for lost or damaged items must be submitted within 7 business days of the expected delivery date.

________________________________________

7. Transit Insurance

  • Transit insurance is optional and available at checkout.
  • If you select a delivery service with insurance, any loss, damage, or theft occurring during transit will be covered, and we will replace the item free of charge.
  • If transit insurance is not selected, customers will be responsible for the cost of return or replacement.
  • Note: To claim insurance, customers must provide photographic evidence of damaged items and retain all original packaging for inspection.

________________________________________

8. Incorrect or Changed Address

  • Customers are responsible for providing accurate shipping details at the time of purchase.
  • If an incorrect address or contact information is provided, or a change of address is requested after dispatch, a redirection fee up to $50 AUD may apply.
  • If an incorrect shipping address is provided by the customer in a product return case, the customer will be responsible for any additional costs incurred.

________________________________________

9. Returns & Refunds Due to Shipping Issues

  • If your order arrives damaged or is lost in transit, please contact our customer service team within 7 business days of delivery (or expected delivery date for lost items).
  • Refunds or replacements will be processed once the issue has been verified.
  • Note: Refunds for shipping fees will only be issued if the error is attributable to us or our delivery partners.

________________________________________

10. Contact Us

For any questions or concerns regarding shipping and delivery, please contact our customer service team at:

  • Email: sales@visiblesafety.com.au
  • Phone: +61 404 666 367
  • Business Hours: 9am – 5pm Mon – Fri (Excl. public holidays)